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Frequently Asked Questions

Everything you need to know about designing, ordering, and receiving your custom metal sign.

Ordering & Design

How do I design my sign?

Use our online sign designer at metalmarvel.com.au/designer/. Type your text, choose from our curated font library, select a material and size, and watch your sign come to life in real time. Once you are happy with the preview, add it to your cart and checkout.

Can I see a preview before I order?

Yes. Our designer renders a live preview of your sign as you type. You will see exactly how your text looks in the chosen font, material, and size before you commit to the order.

What fonts are available?

We offer a curated collection of fonts designed specifically for laser cutting — from clean modern sans-serifs to decorative script and stencil styles. Each font is tested for cuttability and legibility at every size we offer.

Is there a character limit?

There is no hard character limit, but readability and structural integrity depend on the size and font you choose. Very long phrases on small signs may result in fragile details. The designer will give you visual feedback if your text is approaching impractical dimensions.

Can I upload my own logo or design?

At this stage our designer is text-based. If you have a custom logo or vector design you would like cut, contact us directly and we will review the artwork for laser compatibility and provide a custom quote.

Materials

What is the difference between mild steel and stainless steel?

Mild steel has a raw, industrial look and will develop a natural rust patina over time when exposed to the elements. Stainless steel is marine-grade 304 with a brushed silver finish that will never rust. Both are 2mm thick and suitable for outdoor use.

Which material is best for coastal homes?

For coastal environments we recommend stainless steel or aluminium. Both resist corrosion and salt-air damage far better than mild steel. Stainless steel offers a sleek, modern finish, while aluminium is ultra-lightweight and easy to mount.

Will mild steel rust?

Yes, mild steel will develop surface rust when exposed to moisture and air. This is part of its charm for many customers — the natural patina gives each sign a unique, weathered character. If you prefer a rust-free finish, choose stainless steel or aluminium.

How thick are the signs?

All our signs are cut from 2mm thick metal sheet. This provides excellent durability and a substantial feel without being overly heavy or difficult to mount.

Do you offer powder coating or painting?

Our current range focuses on the natural beauty of raw metal finishes. Mild steel is supplied raw, stainless steel has a brushed finish, and aluminium has a matte silver finish. We do not currently offer powder coating as a standard service.

Sizing & Pricing

What sizes are available?

We offer a range of standard sizes from compact house numbers up to large statement pieces. The exact dimensions available depend on the design and font you choose. Our designer will show you the compatible size range for your text.

How is custom sizing priced?

Pricing is based on material, overall dimensions, and complexity. The designer calculates the price in real time as you adjust the size slider. Larger signs and premium materials cost more due to increased material usage and cutting time.

What is the maximum size you can cut?

Our current maximum sheet size limits signs to approximately 1200mm on the longest edge. If you need something larger, contact us and we will explore options such as multi-panel designs or custom sheet sourcing.

Are there minimum order quantities?

No. We are happy to make a single sign. Whether you need one house number or fifty business signs, every order receives the same attention to detail.

Shipping & Delivery

How long does delivery take?

Production takes one business day. After that, metro delivery is 5–7 business days, regional is 7–12 business days, and remote areas can take 10–20 business days.

Do you ship to rural areas?

Yes, we ship Australia-wide including rural and remote locations. Delivery times and costs vary by location. Remote deliveries may take longer and require a custom shipping quote.

Is shipping free?

Shipping is free on all orders over $150. For smaller orders, metro shipping is $9.95 and regional shipping is $14.95.

How do I track my order?

Every order receives a tracking number via email once it has been dispatched. You can use this number to follow your package through our courier partner's website.

Do you offer express shipping?

Standard shipping is included for all orders. If you need an order urgently, contact us before placing it and we will do our best to accommodate express delivery at an additional cost.

Returns & Guarantee

What if my sign arrives with a defect?

We offer a 30-day defect guarantee. If your sign arrives with a manufacturing fault such as an incorrect cut, warping, or material flaw, we will replace it free of charge or issue a full refund.

Can I return a custom sign if I change my mind?

Because each sign is made to order, we cannot accept change-of-mind returns under Australian Consumer Law for custom goods. Please double-check your preview and order details before confirming your purchase.

What is the guarantee period?

Our manufacturing defect guarantee covers you for 30 days from the date of delivery. This covers any faults arising from our production process, not damage caused by improper installation or environmental factors beyond the material's rated capability.

What counts as a defect?

Defects include incorrect cuts, warping, material flaws, or wrong text due to our error. Natural weathering of mild steel, minor surface scratches from handling, or damage caused during installation are not considered manufacturing defects.

Installation

How do I mount my metal sign?

Most signs can be mounted using screws through the built-in mounting holes or welded standoffs. For lighter aluminium signs, high-strength outdoor adhesive or 3M VHB tape may be sufficient on smooth surfaces. Always ensure the mounting method is suitable for the weight and wind load.

What surfaces can I mount to?

Metal signs can be mounted to timber, brick, concrete, rendered walls, and colour-bond fencing. Use appropriate fasteners for the surface type — masonry anchors for brick and concrete, wood screws for timber, and structural adhesive for smooth flat surfaces.

Does my sign come with hardware?

Signs do not include mounting hardware by default because the correct fixings depend on your specific wall material. We can recommend suitable fasteners based on your intended installation surface if you contact us.

Can I mount a sign outdoors?

Yes. All our materials are rated for outdoor use. Mild steel will rust over time, which is expected. Stainless steel and aluminium are ideal for long-term outdoor exposure, especially in coastal climates.

Material Comparison

FeatureMild SteelStainless SteelAluminium
FinishRaw / Natural patinaBrushed silverMatte silver
Rust resistantNo — develops patinaYes — marine gradeYes — corrosion resistant
WeightHeavyHeavyLightweight
Best forRustic, industrial, farmsCoastal, modern, commercialCoastal, apartments, gifts
Price from$99$129$119

Still deciding? Explore our materials page or jump straight into the designer.